Benefit Administrator - Bilingual
2000 Market Street Philadelphia, PA 19103 US
Job Description
What You’ll Do:
- Act as the primary contact for employer and member benefit questions
- Provide guidance on health, welfare, and retirement benefit options
- Respond to inquiries via phone and email, focusing on quality resolution—not call speed
- Support new employer onboarding and benefit changes
- Process benefit-related transactions using enterprise systems (CRM/ERP)
Schedule & Work Model:
- Paid training (6–8 weeks): 8:30 AM–5:00 PM
- Post-training schedule: 9:30 AM–6:00 PM
- Hybrid: In office Tues–Thurs | Remote Mon & Fri
- Located in Philadelphia on a hybrid schedule
What We’re Looking For:
- Fluency in Spanish (written & spoken) required
- 2+ years in account management or customer support
- Experience with a large ERP or CRM experience preferred
- Strong communication, problem-solving, and relationship-building skills
Why Join:
- Purpose-focused work supporting community-serving organizations
- Exceptional benefits with low employee cost
- Generous PTO, holidays, and sick time
- Fully funded pension plan
- Opportunities for growth and development
Meet Your Recruiter
Sandi Brown
Senior Recruiting Director
Sandi is a Senior Recruiting Director within Top Stack’s accounting & finance division based out of the Malvern, PA office. She earned her Bachelor’s Degree from Temple University, double majoring in Accounting and Management Information Systems. Sandi kick-started her career at a Big 4 accounting firm, concentrating on client services where she developed a passion for account management and supporting others. As a natural people-person, Sandi took on the ancillary duty of campus recruitment for her firm. While doing so, she quickly realized she could combine her accounting skills, desire to help others, and the gift of gab all into one career.
Sandi made the career switch to A&F recruiting, finding a home at Top Stack where she has swiftly climbed the ranks, earning the title of 2019 Rookie of the Year and soaring past her goals. Sandi brings a fun and engaging tone to her recruitment style. After enjoying an initial get-to-know-you conversation with her candidates, Sandi gets to work matching a position to her candidate’s skill set, career goals, and cultural needs. Sandi finds a sincere fulfillment whenever she’s able to place her candidates in their dream job—the happiness and excitement that comes with meeting this goal truly makes her proud.
Sandi is an avid jigsaw puzzle fan and loves baking/cooking. Sandi is a proud mom to two beautiful Russian Siberian Forrest Cats, Jasper and Pippa, with whom she has a unique bond. But don’t be fooled by Sandi’s homebody-type hobbies, Sandi can be found dancing across Center City or at high-energy concerts with friends on Saturday nights. Sandi’s personal goals are to write a novel and own a shore house.