Manager of QA
2000 Market Street Philadelphia, PA 19105 US
Job Description
The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.
Responsibilities:
- Serve as a functional subject expert for the Benefits Plan, Benefits Connect, and MemberNet by providing support to all teams who need guidance when navigating plan guidelines in preparation for system changes.
- Manage testing initiatives in preparation for change implementation.
- Develop standardized production, quality, and customer-service standards
- Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
- Perform internal and external quality audits and compile detailed reports of findings
- Build a strong team through coaching, mentoring, specific training and performance evaluations
Qualifications
- Bachelor's degree or equivalent experience in Engineering
- 5+ years' relevant work experience
- Highly organized with excellent attention to detail
Meet Your Recruiter
Shana Nelson
Vice President
Shana is a Managing Director of Top Stack’s Information Technology Division. She started in the recruiting industry 23 years ago with a large national firm where she worked for many years. Shana shares over a decade of experience in recruitment, account management, and leadership. Throughout her career, Shana has proven to be a leading performer by developing a strong rapport with clients by understanding their true needs. She is an accomplished professional with an established ability to leverage industry experience in business development, and strategic planning to improve client relations. Shana has supported clients ranging from small companies to Fortune 500 firms. Serving as an industry consultant, she provides her clients valuable insight into the local talent pool and hiring trends, as well as lending her expertise for job analysis to assist in building a thorough job description.
Shana is a native of San Francisco, California, and moved to Philadelphia 27 years ago. She earned her Bachelor of Arts from University College Cork. Shana loves ballet, Pilates, interior design, and spending as much time as she can at the beach. Shana has two amazing daughters. She is also involved in the community and several non-profits in the Philadelphia and Chester County area.
