Information Technology Support Technician
44 S Commerce Way Fountain Hill, PA 18015 US
Job Description
Top Stack Group has been retained by a manufacturing company to assist them in hiring an IT Technician.
Summary: Provide technical and administrative support for Microsoft and VMware environments, and a variety of applications. Maintain adequate knowledge of existing hardware and software in use to maximize efficiency.
Essential duties and responsibilities:
· Maintain an adequate level of knowledge of operating systems and applications.
· Provide computer/network support relating to software and hardware problems reported by users.
· Monitor backups, disaster recovery, security logs, open tickets, and internet connectivity.
· Maintain documentation of network and server environment.
· Occasional after-hours work.
· All duties as assigned by manager.
Qualifications:
· Possess a high degree of proficiency with Server 2019 & 2022, Windows 10, VMware, and applications such as Office and Visio.
· ERP experience is a plus.
· Knowledge of MS SQL server.
· Understanding of VPNs and Meraki Firewalls.
· Demonstrate a high degree of problem-solving ability and initiative.
· Must have excellent customer service and interpersonal skills.
· Must be able to work independently in a team-oriented environment.
· Possess the ability to meet required deadlines.
· Must possess excellent communications skills.
· Highly organized, detail-oriented individual that can handle multi-tasking and shifting priorities.
Education and/or Experience:
· Bachelor’s degree in computer science or related field.
- · Minimum 2 years of relevant experience.
