Information Technology Specialist

Guilderland, NY 12084

Posted: 09/07/24 Employment Type: Direct Hire Position: Desktop / Helpdesk - Junior/Lead Job Number: 16092 Work Location: Onsite

Job Description


Top Stack Group has been retained by a construction company to assist them in hiring an IT Technology Specialist.

Essential Duties & Responsibilities:
  • Provide tier 2 & 3 support for voice and desktop systems, resolving or conferring with the appropriate technical or systems personnel.
  • Resolve basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Respond to end user hardware and software requests.
  • Maintain up-to-date documentation of the local technology infrastructure.
  • Maintain inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit.
  • Perform daily systems backups of the local server and other mission critical business unit infrastructure. Provide notification of any identified systems failures.
  • Assist with projects as directed.
  • Maintain daily tickets and reports to ensure the highest service levels are maintained.
  • Contribute content to training manuals.
  • Provide training to end users.
  • Perform other duties as necessary.

Qualifications:
  • Bachelor’s degree in information services, computer science, operations, management, or a related field and a minimum of 1 year of related experience, where professional capabilities have been clearly demonstrated, or an equivalent combination of education, experience and appropriate certifications such as A+, Network+, MCP or MCSE.? _x000B_
  • Desktop\systems support and troubleshooting experience preferred _x000B_
  • General knowledge of Windows Server administration, active directory and DNS _x000B_
  • Experience with Windows 7, Windows 8.1 and Windows 10 installation and deployment _x000B_
  • Knowledge of Microsoft operating system, Office 365, MS Exchange, and Microsoft Office applications _x000B_
  • Knowledge of telephone equipment, VOIP, LAN equipment, and peripheral network device _x000B_
  • Experience with Office 2010/2013/2016 installation and support _x000B_
  • Experience supporting multi-function printer and scanners _x000B_
  • Able to assist with Android and iPhone configuration _x000B_
  • Understanding of malware/spyware/anti-virus software _x000B_
  • Understanding of Windows wireless technology _x000B_
  • Understanding of fundamentals related to LAN/WAN computer environments and concepts. _x000B_
  • Able to effectively operate in a multi-tasking environment _x000B_
  • Growing interpersonal and communication skills in a professional and effective manner. _x000B_
  • Ability to understand and apply LEAN principles and concepts

Meet Your Recruiter

Gina Citrone

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About Guilderland, NY

Discover exciting job opportunities in the vibrant area surrounding Guilderland, New York! Nestled in the picturesque Albany County, Guilderland offers a perfect blend of small-town charm and big-city amenities, making it an ideal place to grow your career. From the historic Pruyn House to the stunning Crossgates Mall and nearby Albany Institute of History & Art, there is no shortage of cultural experiences to enjoy. With delicious local cuisine, beautiful parks like Tawasentha Park, and easy access to the bustling Capital Repertory Theatre and Times Union Center, Guilderland has something for everyone. Take the next step in your career journey and explore our job listings in this enchanting region today!