Help Desk Analyst

Campbell, CA 95008

Posted: 11/30/23 Employment Type: Direct Hire Position: Desktop / Helpdesk - Junior/Lead Job Number: 15807 Work Location: Onsite

Job Description

Four years of experience in troubleshooting computer hardware and software, component isolation and replacement, and system installation, preferred. Well-developed human relations/communications skills. Prior experience working in an education/school setting would be a huge help.



Under the general direction of the Director of IT or a designate, the helpdesk technician is responsible for assisting in maintaining computer and peripheral equipment (e.g. laptops, desktops, printers, projectors, mobile devices). The helpdesk technician will also be responsible for supporting Blended and Distance Learning - performing both onsite and remote support.

Areas of support include assisting and training faculty and staff, imaging systems, installing hardware and software, and connecting printers and other peripherals, responding to HelpDesk queries and logging tickets, inventorying computer hardware and accessories, addressing complaints and resolving problems, and escalating incidents as appropriate. The helpdesk technician is also responsible for generating usage reports and helping to identify trends in support requests.

Performs any other duties as assigned by supervisor.


  • Google G-Suite
  • Demonstrates competence and experience in current technologies within a K-12 educational organization.
  • Knowledge of Microsoft Office products.
  • Knowledge of Windows compatible and Macintosh platforms and their operating systems.
  • Knowledge of ChromeOS and Chromebooks.
  • Knowledge of Apple mobile devices and their operating systems (iPhone, iPad).
  • Knowledge of basic networking, client machine installation onto a network and local area troubleshooting.
  • A+ Certification preferred.

Meet Your Recruiter

Shana Nelson
Vice President

Shana is a Managing Director of Top Stack’s Information Technology Division. She started in the recruiting industry 23 years ago with a large national firm where she worked for many years. Shana shares over a decade of experience in recruitment, account management, and leadership. Throughout her career, Shana has proven to be a leading performer by developing a strong rapport with clients by understanding their true needs. She is an accomplished professional with an established ability to leverage industry experience in business development, and strategic planning to improve client relations. Shana has supported clients ranging from small companies to Fortune 500 firms. Serving as an industry consultant, she provides her clients valuable insight into the local talent pool and hiring trends, as well as lending her expertise for job analysis to assist in building a thorough job description.

Shana is a native of San Francisco, California, and moved to Philadelphia 27 years ago. She earned her Bachelor of Arts from University College Cork. Shana loves ballet, Pilates, interior design, and spending as much time as she can at the beach. Shana has two amazing daughters. She is also involved in the community and several non-profits in the Philadelphia and Chester County area.

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