Desktop Technician

Philadelphia, PA 19019

Posted: 07/27/24 Employment Type: Direct Hire Position: Desktop / Helpdesk - Junior/Lead, Technical Support - Junior/Lead Job Number: 16360 Work Location: Onsite

Job Description

Role Summary: The Desktop Technician is responsible for providing daily local and remote desktop support, handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The position involves ensuring customer issue resolution, maintaining operational consistency across IT Support Center shifts, and collaborating with supervisors and managers.

Key Responsibilities:
  • Provide initial and secondary support, resolving customer issues promptly.
  • Address desktop faults for approved applications with efficiency.
  • Keep incident tickets updated for all reported issues.
  • Handle the installation, upgrade, and troubleshooting of printers and computer hardware.
  • Perform routine maintenance on computers, laptops, and printers.
  • Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software.

Requirements:
  • Possess 1-3 years of experience in technical desktop support.
  • Demonstrated Help Desk proficiency with Windows systems and basic network troubleshooting; warehouse experience is a plus.
  • Exhibit advanced skills in troubleshooting both hardware and software issues.
  • Have a comprehensive understanding of IT, including basic knowledge of networks and servers.

 

Meet Your Recruiter

Gina Citrone

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Philadelphia, PA

Ready to embark on a new career adventure in the vibrant city of Philadelphia, Pennsylvania? Explore our job opportunities in the City of Brotherly Love and discover the countless growth possibilities this historic region offers aspiring professionals. From iconic landmarks like the Liberty Bell and Independence Hall to the mouthwatering Philly cheesesteaks and world-class art galleries such as The Barnes Foundation, Philadelphia is a treasure trove of culture and charm. With renowned theaters like the Walnut Street Theatre, professional sports teams like the Eagles and Phillies, and gorgeous outdoor spaces like Fairmount Park, Philadelphia has something for everyone. Don't miss out on the chance to make your mark in this dynamic city — browse our job listings now and take the first step towards your dream career!