Desktop Technician

Philadelphia, PA 19019

Posted: 06/19/24 Employment Type: Direct Hire Position: Desktop / Helpdesk - Junior/Lead, Technical Support - Junior/Lead Job Number: 16360 Work Location: Onsite

Job Description

Role Summary: The Desktop Technician is responsible for providing daily local and remote desktop support, handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The position involves ensuring customer issue resolution, maintaining operational consistency across IT Support Center shifts, and collaborating with supervisors and managers.

Key Responsibilities:
  • Provide initial and secondary support, resolving customer issues promptly.
  • Address desktop faults for approved applications with efficiency.
  • Keep incident tickets updated for all reported issues.
  • Handle the installation, upgrade, and troubleshooting of printers and computer hardware.
  • Perform routine maintenance on computers, laptops, and printers.
  • Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software.

Requirements:
  • Possess 1-3 years of experience in technical desktop support.
  • Demonstrated Help Desk proficiency with Windows systems and basic network troubleshooting; warehouse experience is a plus.
  • Exhibit advanced skills in troubleshooting both hardware and software issues.
  • Have a comprehensive understanding of IT, including basic knowledge of networks and servers.

 

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About Philadelphia, PA

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