Cyber Support Specialist
2710 Discovery Drive, Suite 100 Fair Oaks Ranch, TX 78015 US
Job Description
This role will be supporting the Persistent Cyber Training Environment (PCTE) platform.
This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer.
You will be a member of the platform support team, and provide service design, transition, and operation, ensuring the services are aligned with the needs of the customer. You will use Jira Service Manager tools, vSphere, and other tools to monitor and maintain the PCTE platform to ensure its at peak performance.
Required Experience/Qualifications
This role requires an ACTIVE TOP SECRET CLEARANCE upon hire
5-8 years of directly related experience supporting help desk operation
- Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years’ experience in lieu of degree)
- DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP
- Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
- Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE
- Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP)
- Experience in maintaining and supporting networks in NSX/NSX-T
- Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.
Meet Your Recruiter
![](https://cdn.haleymarketing.com/images/team-members/102166/thumbs/teammember_thumb_small2x_square-B696E099-9427-33E1-A7A5-D62B9F5B8948.jpg)
Nuria Curtis
Sales Manager
Nuria is a Sales Manager within Top Stack’s technology division.
She has a genuine ability to build rapport with people from all walks of life and industries. Her favorite aspect of this industry is seeing the candidate grow through each phase of their career. Nuria serves as the Co-President of the Blacks in Technology, Tampa Chapter, taking pride in the organization’s educational resources, job opportunities, and because it is a great networking platform for people from all walks of life that otherwise would not receive this type of connection. Prior to joining Top Stack, she was awarded Rookie of the Year in 2020 where she managed partnership with key federal accounts in the Orlando market. Nuria is a graduate from Valencia College.
Nuria has a sweet adoration for her three nieces and two dogs, Gracie and Midnight. During her free time, she enjoys playing tennis, golf, and traveling. She aspires to travel to Europe to enjoy a summer in Croatia and Greece, as well as take her mom to the French Open in Spain.