Customer Service Representative
800 Pencader Dr. Newark, DE 19717 US
Job Description
Seeking a Customer Service Representative to handle inbound calls, assist with account inquiries, ensure compliance with guidelines, and maintain accurate records, requiring at least two years of call center experience and strong communication and organizational skills.
RESPONSIBILITIES/COMPANY HIGHLIGHTS:
- Follow standard operating procedures to meet or exceed service level goals.
- Maintain a strong awareness and understanding of information security.
- Answer inbound calls, resolving borrower questions or issues on the first interaction.
- Record customer interactions and manage activities in the system of record.
- Ensure compliance with operational and regulatory guidelines in all responsibilities.
QUALIFICATIONS:
- Minimum of 2 years in a call center customer service role.
- Reliable and consistent attendance.
- Experience with workflow management.
- Ability to follow documented best practices and standard operating procedures.
Meet Your Recruiter
Diana Meyer
Account Manager
Diana is an Account Manager within Top Stack’s accounting and finance division based out the Malvern, PA office.
Building relationships come natural to her, and she finds it rewarding to see relationships develop over time and blossom like a flower. Diana holds a bachelor’s degree in Media and Communication from St. John Fisher University. She sought out a career that utilized her background in marketing and business development. After one week of recruiting, she knew this was what she wanted to do for the rest of her life.
Diana was born and raised in Upstate, NY. She was Mrs. New York American 2021, placing in the Top 15 at Mrs. American. She is a proud military wife of three years to her husband, Josh, and enjoys running a daily 5K and cooking homemade pizza.
