Customer Service Representative
1974 Sproul Rd , Suite 204 Newtown Square, PA 19073 US
Job Description
RESPONSIBILITIES/COMPANY HIGHLIGHTS:
- Serve as the primary point of contact for the sales team regarding product availability, order status, and fulfillment timelines.
- Accurately process customer orders through the company's CRM and accounting system, ensuring timely and precise data entry.
- Monitor and track orders from submission through delivery, providing proactive updates to customers and internal teams about potential delays or changes.
- The company fosters a collaborative work culture, where the customer service team works closely with sales, production, shipping, and other internal teams to ensure smooth operations.
QUALIFICATIONS:
- College degree or equivalent experience.
- Customer service experience preferred.
- Strong computer skills, especially with Excel and CRM tools.
- Team-oriented, self-motivated, and able to work independently.
Meet Your Recruiter
Diana Meyer
Account Manager
Diana is an Account Manager within Top Stack’s accounting and finance division based out the Malvern, PA office.
Building relationships come natural to her, and she finds it rewarding to see relationships develop over time and blossom like a flower. Diana holds a bachelor’s degree in Media and Communication from St. John Fisher University. She sought out a career that utilized her background in marketing and business development. After one week of recruiting, she knew this was what she wanted to do for the rest of her life.
Diana was born and raised in Upstate, NY. She was Mrs. New York American 2021, placing in the Top 15 at Mrs. American. She is a proud military wife of three years to her husband, Josh, and enjoys running a daily 5K and cooking homemade pizza.